Serving the Public Safety Community Since 1987

TERMS & CONDITIONS

• CUSTOM ORDERS ARE NOT SUBJECT TO CANCELLATION OR RETURN.

• ANY ORDER SHIPPED INCORRECT DUE TO MANUFACTURER ERROR OR DEFECT IN PRODUCT, WILL BE REPLACED AT NO COST TO CUSTOMER. WHEN REQUESTED, CUSTOMER MUST SUPPLY ALL NECESSARY DOCUMENTATION OF DEFECT. OUR MAXIMUM LIABILITY IS LIMITED TO DEFECTIVE PRODUCT ONLY. CUSTOMER MUST NOTIFY KB EMBLEM COMPANY WITHIN 24 HOURS OF RECEIPT OF ORDER OF ANY DEFECTS, OR ORDER WILL BE DEEMED TO BE CORRECT AND COMPLETE. 

• MOST ORDERS SHIPPED INSURED VIA UPS OR OTHER COMMON CARRIER OF OUR CHOICE. IF ORDER IS DAMAGED OR LOST IN SHIPPING, IT IS THE SOLE RESPONSIBILITY OF CUSTOMER TO NOTIFY CARRIER OF DAMAGE OR LOSS. CUSTOMER WILL BE RESPONSIBLE TO PROVIDE CARRIER WITH ANY DOCUMENTATION REQUIRED AND MUST RETAIN PACKAGING AND CONTENTS UNTIL CLAIM IS PAID. MOST CLAIMS ARE PAID TO KB EMBLEM COMPANY AND ITEMS WILL BE REPLACED AT NO COST TO CUSTOM BY KB EMBLEM COMPANY, IF CUSTOMER MEETS CARRIERS REQUESTS AND CLAIM IS PAID. IF FOR SOME REASON ITEMS CAN NOT BE REPLACED AFTER CLAIM IS PAID, CUSTOMER WILL RECEIVE A REFUND. REFUND WILL NOT EXCEED CLAIM PAID BY CARRIER OR CARRIERS INSURANCE COMPANY.

• WE WILL MAKE EVERY EFFORT TO DELIVER ORDERS IN TIME FRAMES AGREED UPON, BUT CAN NOT BE RESPONSIBLE FOR DELAYS CAUSED BY COMMON CARRIERS, SUB CONTRACTORS, OR ACTS OF GOD.

• ALL NEW CUSTOMERS REQUIRE PRE-PAYMENT AT TIME ORDER IS PLACED. TERMS AVAILABLE FOR MUNICIPAL ORDERS.

• IT IS THE SOLE RESPONSIBILITY OF THE CUSTOMER TO OBTAIN WRITTEN APPROVAL ON ALL COPYRIGHTED MATERIAL.

• DUE TO THE VARIOUS SPELLING OF NAMES WE DO NOT KORRECT SPELLING. 

• ORIGINAL PATCHES PHOTOS OR DESIGNS WILL BE RETURNED UPON REQUEST WITH COMPLETED ORDER.

• ANY CHECK RETURNED BY BANK UNPAID WILL BE CHARGED A $25.00 RETURNED CHECK FEE FOR EACH RETURN. THE CUSTOMER WILL ALSO BE RESPONSIBLE FOR ANY AND ALL REASONABLE COLLECTION COSTS, COURT AND ATTORNEY FEES, FOR ANY ACCOUNT SENT FOR COLLECTION. ACCOUNTS PAST DUE WILL INCUR A FINANCE CHARGE OF 1.5% MONTHLY ON ALL PAST DUE BALANCES.

• PRICES LISTED ON WEB SITE ARE SUBJECT TO CHANGE WITHOUT NOTICE.  CUSTOM PRICE QUOTES ARE VALID FOR 30 DAYS, THEREAFTER ARE SUBJECT TO CHANGE WITHOUT NOTICE, UNLESS OTHER ARRANGEMENTS HAVE BEEN PREVIOUSLY AGREED TO IN WRITING.  

• CUSTOM ARTWORK AND RENDERINGS BY KB EMBLEM COMPANY REMAIN THE PROPERTY OF KB EMBLEM COMPANY, UNTIL SUCH TIME THAT A FINAL PRODUCT IS PURCHASED AND PAID FOR IN FULL.  AT THAT TIME CUSTOMER MAY USE LOGO/DESIGN AT THEIR DISCRETION, WITHOUT VIOLATING COPYRIGHT INFRINGEMENT LAWS. IN THE EVENT NO PURCHASE IS MADE, CUSTOMER MAY PURCHASE RIGHTS TO LOGO OR DESIGN AT ART/DESIGN RATES CURRENT FOR THAT TIME.

• REFUNDS - NON CUSTOM ORDERS MUST RECEIVE PRE-APPROVAL PRIOR TO RETURN. IN ADDITION SHIPPING COSTS ARE NON-REFUNDABLE.

• PRIVACY POLICY

PLEASE DIRECT ANY SPECIFIC QUESTIONS REGARDING TERMS & CONDITIONS TO KB EMBLEM COMPANY